On our contact page, you’ll find several ways to get in touch with us quickly. Together, we’ll easily schedule an initial digital consultation to discuss your needs and questions.
Do you have a question?
Frequently asked questions about our services, products, trainings and more can be read here. Is your question not listed? Then please contact us. We are happy to help!
How do I schedule a consultation with CCD?
On our contact page, you’ll find several ways to get in touch with us quickly. Together, we’ll easily schedule an initial digital consultation to discuss your needs and questions.
How long will it take for me to receive the results of the measurement tools?
We strive to analyze returned measuring devices as soon as possible. The processing time depends on the type of measurement device. Some measuring devices, such as the DES controller, require incubation and still others, such as the ICM, WCM, or MSM, require specialized work. As a guideline, you can assume that the results of the most common measuring devices will be reported to CCD within five working days of receipt.
How long are measuring tools shelf life?
The shelf life of measuring instruments varies by type. The expiration date is indicated on the packaging and/or in the accompanying documentation. Because we often deliver directly from stock, we advise you to order measuring instruments relatively shortly before use. This ensures that you always receive fresh materials and that there is sufficient time to return the instruments for analysis before the expiration date.
What is the delivery time of materials?
Many of our measuring tools are available directly from stock. Often we can even ship them the same day via parcel service. Because we always want to supply materials with a sufficiently long shelf life, it may occasionally happen that certain products are temporarily out of stock. In that case, we will inform you quickly and clearly about the situation. All shipments are provided with track & trace, so you can easily follow the delivery as soon as it is sent by us.
How do I return measuring equipment to CCD for analysis?
We recommend always returning measuring equipment via a reliable parcel service, including track & trace. That way, as the sender, you can easily track whether the package arrived safely at CCD.
What is the experience and background of the consultants at CCD?
Our specialists have diverse experience and backgrounds, often at renowned chemical suppliers, in industrial laundries or food preparation. This broad expertise – combined with a business background – enables us to offer customized solutions and advice. Just as we provide regular training for our customers, we also continuously invest in the development of our own employees so that they are always up to date with the latest developments in the field.
Can CCD help with specific technical problems in my washing process?
Yes, definitely! During a laundry process audit, our specialists follow the entire process from start to finish. This is done using a written out washing process, usually provided by the detergent supplier. We perform visual assessments as well as measurements with a calibrated temperature logger and other measuring devices. With these, we compare the performance of the washing process with the expected settings and previous measurements. If possible, we also take water samples during different phases of the washing process so that we can perform even more detailed analyses and recommend targeted improvements.
How do I keep up to date with CCD’s latest news and publications?
Our website regularly features new articles about CCD and current topics within our market. These articles can be found in our blogs. In addition, our specialists are often on site with customers, where we enjoy sharing and discussing insights. These conversations help us not only to better support our customers, but also to stay abreast of new developments and issues.
Can CCD help me choose the right cleaning agents?
Absolutely! As an independent consulting firm, our specialty is to objectively assess the performance of cleaning processes. We often do this from a quality assurance perspective and, of course, this can also be of value when choosing a supplier or type of cleaning agent. This is how we help you make the best choice for your specific situation.
Does CCD also provide equipment or just consulting?
CCD offers advice as well as measuring materials and additional equipment. Many of our measurement materials can be self-analyzed with the right equipment. Examples include incubators for incubating RODAC plates and Petrifilms, or our tintmeter (TRA) for measuring whiteness and stain removal in combination with dirt and stain cloths such as ICM, WCM or MSM. In addition, we supply industrial temperature loggers including associated equipment and software for data processing. You can also contact us for testing textiles for water repellency with a spray tester. So we offer a total package of solutions for your cleaning processes.
Can CCD help reduce costs in my cleaning process?
Sure! CCD makes the performance of cleaning processes objectively measurable, allowing areas for improvement to be quickly identified. This can help reduce the need for re-cleaning – or over-washing. The result? Lower costs for water, energy, chemicals and labor. In addition, an optimized process increases your team’s productivity. Sometimes, measurements show that the cleaning process is already working well, allowing you to perform the cleaning process shorter, at a lower temperature or with less chemistry, for example. By measuring regularly, you can better control costs structurally.
Where is CCD located and what regions do you operate in?
CCD is located in Vught, the Netherlands. Our specialists visit customers on site in both the Netherlands and Flanders. In addition, we deliver materials worldwide. All shipments are sent quickly and reliably via well-known parcel services, including track & trace, so you can always follow the delivery.
Can a DES controller be used only in the washing machine?
No, the DES controller is versatile. Although this type of bioindicator is often used to measure disinfection in a washing machine, variants are also available for other applications. The KT4-6 and KT3-7 are widely used and contain the Enterococcus faecium as indicator organism, inoculated on textile patches in varying amounts. The microorganisms are protected by a semipermeable membrane. This membrane prevents the test germs from washing off, while allowing chemicals and heat to pass through. This technique is also used for DES controllers that measure disinfection in professional dishwashers, bedpan washers, room disinfection with H₂O₂ or autoclaves. Each type of DES controller uses indicator organisms specifically tailored to the particular application to ensure reliable results.